To improve the after-sales experience on its smartphones for its customers, Oppo has announced a new service. Using a digital self-help assistant, the company will provide instant smartphone support.
This new service was unveiled by Oppo India on World Consumers Rights Day. With the new digital service, customers can resolve issues related to their smartphones without physically visiting a service center. According to official notes, this is a first-of-its-kind initiative in India and is available for all Oppo smartphones, including A, F, K, Reno, and Find models. Moreover, this program aligns with the “Right to Repair” initiative of the Indian government. Oppo smartphone owners can access this service by going to Self-Help Assistant on the official Oppo website in India.
To access the Self-Help Assistant, one can go to the Support Tab in the MyOppo app. After selecting their device from the menu, consumers can choose between Troubleshooting and Simulation. Over 400 settings and functions can be tested in this app, including the camera, memory, recording, backup, Wi-Fi, and hotspot. A digital step-by-step guide is also included in this setting. As for data and network issues, Troubleshooting can assist with their resolution. Eventually, Oppo will integrate IoT products and multilingual support.
